Service blueprint

A service blueprint is a tool that helps teams understand how the customer sees or experiences a business’s service process. It’s a diagram that visualizes relationships between people, processes, and physical and digital touch-points tied to a specific customer journey.


A plan of the various anecdotal stakeholder accounts, consumers statements and use cases on a massive chart. With connections to the supporting technology, touch-points, governance areas and departments.

Customer Benefits
  • Service blueprint
  • Data governance and management plan
  • MoSCoW prioritisation plan

Service blueprints are a time-consuming and an expensive process, but they can transform your relationship with your customers and bring teams across your entire organization together.

Regardless of what you do next, a service blueprint will allow you to create a framework to implement projects beyond this outline. With the data gathered, you can map them to business priorities and create a backlog of Must HaveShould HaveCould Have and Won’t Have.

This will prevent you from throwing money at projects and allow you to pivot without losing focus.

Sound good?
If that sounds good to you, why don’t you arrange a chat and get something started together.

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